If there’s one thing we’ve learned in nearly 150 years, it’s this: When you do what’s right for customers, long-lasting relationships will follow.
From 1864 until today, doing right has driven how we interact with our customers, communities, and colleagues. The world has changed in remarkable ways in 150 years, from how we view civil rights to how we use technology; yet many things have remained the same, simply because their value has withstood the test of time. That’s why, this year, we’re proud to celebrate 150 years of doing right from the start. It’s who we’ve always been.
For 150 years, our principles have driven our business, not vice versa. Doing right, like embracing diversity from the start – when we hired our first female employee in 1890. Rewarding entrepreneurial spirit, from the 19th century pioneers who built the West, to present-day visionaries helping build a global economy. Over the years we have grown and changed in many ways, but doing right will always be at the heart of our business.
Union Bank has continued lending through good times and bad. Two years ago, we doubled our lending to small businesses. Last year, we doubled it again. And this year we expect to lend even more. We partner with our small business clients for the long term. Because we believe it’s just good business to believe in small business.
Doing right includes freedom of choice – like deciding what you do and don’t want included in your checking account. With Banking by DesignSM, you choose the features you use, lose the features you don’t, and end up with a customized account you can call your own. Try it for yourself today.
Awarded Best Information Transparency in 2012 by NerdWallet.com.
Union Bank has never been in the subprime mortgage business. We choose long-term relationships over short-term profits any day. That’s why we prefer to make responsible mortgages to responsible home buyers. And because we value long-term relationships, we service virtually all of our mortgages until the very last payment is made. That’s doing right for homeowners. And that’s just good business.
A healthy planet is everyone’s responsibility. That’s why we have committed ourselves to cultivating a more environmentally sustainable business model. Doing our part benefits our communities and all of society. After all, caring for our environment is not only good business strategy; it is a civic responsibility that we take seriously.
In 1923, Turkish immigrant Vic Candioty launched his floral business in front of our main Los Angeles branch, having impressed the bank president with his entrepreneurial spirit. Mr. Candioty stayed with us every day until he retired – three decades later. That kind of successful, long-lasting relationship is what we continue to strive for today – for every business, for every customer – every step of the way.
We are honored to be recognized as the nation’s most reputable bank by customers in the 2013 American Banker reputation survey. As this award is voted by customers, it serves as validation of our core philosophy: Banking at its heart is built on trust, and reputation is built on earning it, every day.
We do not take these things for granted and thank you for putting your trust in us.
Banking on our customers’ schedules instead of our own isn’t new to us. In 1928, we changed the industry by creating Banking by Mail – and today we continue to innovate and expand the ways our customers can manage their accounts on the go. See how we make banking on your terms more convenient and flexible with mobile, online, text, and phone options.
We’ve practiced social responsibility from the beginning – long before there was a name for it. We’ve always been there to strengthen the places where we do business, supporting our communities, respecting our environment, and investing in our neighbors.